Refund policy

Return Policy:

** ALL CLEARANCE SALE ITEMS ARE FINAL WITH NO RETURNS **

Our policy lasts 30 days. If 30 days have gone by since your purch

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@mellogang.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@mellogang.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@mellogang.com.

ase, unfortunately we can’t offer you an exchange. Only regular-priced items may be exchanged, unfortunately sale items cannot be exchanged.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@mellogang.com for further instructions.

We do not offer refunds. All sales are final unless the product was defective or the incorrectly shipped.

Fullmasks Return Policy:

If you are not fully satisfied with your Fullmask purchase, you can return your undamaged Fullmask within 14 calendar days from the time you receive your Fullmask for a refund. A 15% restocking fee will be assessed on closed box returns (per unit). A 25% open box fee will be assessed on any opened unit (per unit). The Fullmask must be returned in the original packaging, including any accessories, manuals, and documentation.

Domestic & International Returns:

Domestic & International customers are financially responsible for shipping the item back to Marshmello for the exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.