Shipping
EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.
Purchased items will be shipped from our warehouse location within 4-7 business days of the order, although most orders will be shipped within 2-3 business days.
Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse location at 9002 NW 105th Way, Medley, FL 33178
Domestic (USA): All domestic orders are shipped via USPS with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.
International: International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Mellogang is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
Exchanges
We do accept exchanges for items that are purchased at retail price. All discounted items and sale items are final sale. Please send us a request for an exchange within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. All exchanges are dependent on existing stock. PLEASE NOTE RETURNS AND EXCHANGES ARE NOT ACCEPTED ON SALE ITEMS.
To make an exchange please do the following :
- Email us at customerservice@mellogang.com with the subject title of the email stating “Exchange”
- Provide us with your Name, Order Number and Phone Number.
- Reason for exchange
- Briefly tell us the item you want to exchange and what you want in its place.
- Once email is sent expect a reply within 24 hours with further instruction.
Damaged Goods
If a product is delivered damaged or defective please do the following :
- Send an email at customerservice@mellogang.com titled "Damaged"
- Email us a photo of the damaged goods
- State where the product is damaged
- Please include Name, Order Number and Phone Number
- Once email is sent expect a reply within 24 hours with further instruction.
* A refund won’t be made for the damaged item unless the item can’t be replaced.
Return Policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Only regular-priced items may be exchanged, unfortunately sale items cannot be exchanged.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@mellogang.com for further instructions.
We do not offer refunds. All sales are final unless the product was defective or the incorrectly shipped.
Fullmasks Return Policy:
If you are not fully satisfied with your Fullmask purchase, you can return your undamaged Fullmask within 14 calendar days from the time you receive your Fullmask for a refund. A 15% restocking fee will be assessed on closed box returns (per unit). A 25% open box fee will be assessed on any opened unit (per unit). The Fullmask must be returned in the original packaging, including any accessories, manuals, and documentation.
Domestic & International Returns:
Domestic & International customers are financially responsible for shipping the item back to Marshmello for the exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.